Legal
Terms of Service
Last updated: July 2026
1. Acceptance of Terms
By enquiring, paying an advance, or travelling with us, you (on behalf of all travellers in your booking) accept these Terms, our Cancellation & Refund Policy, and our Privacy Policy, and confirm you are 18+ and authorised to bind every traveller listed.
2. Our Role — Please Read
Vellora Escapes acts as a travel organiser and booking agent. We do not own or operate the aircraft, hotels, vehicles, cruises, activity operators or consular services used on your trip. We select reputable suppliers and coordinate them, but each supplier’s own terms govern their service, and we are not liable for the acts, omissions, delays, injury or negligence of any third-party supplier beyond our own reasonable duty of care.
3. Quotes & Pricing
Quotes are valid for 7 days unless stated and are subject to availability and live supplier rates. Prices are in INR and may change before confirmation due to currency movement, fuel/tax revisions or supplier surcharges. After confirmation, increases are passed on only for government taxes, fuel surcharges, or currency-linked international components, notified in writing.
4. Booking & Payment
A booking is confirmed only on receipt of the advance and our written confirmation. An advance (typically 25–50% of package value) is due at confirmation, with the balance due 30 days before travel (or immediately for last-minute or fixed-departure bookings). Non-refundable components — air tickets, visa fees, insurance, permits and non-refundable hotel/DMC deposits — may require full upfront payment. Payments are accepted to our current business account only.
5. Travel Documents & Eligibility
You are solely responsible for holding a valid passport (6+ months validity), correct visas, permits and health documents. We may advise, but we are not liable for denied boarding, denied entry or missed travel caused by defective or insufficient documents.
6. Visa — Third-Party & Non-Refund Clause
A visa is granted at the sole discretion of the consulate; no agent can guarantee approval, and visa/service/courier fees are non-refundable regardless of outcome. If you obtain or attempt a visa through any third party other than Vellora Escapes (another agent, a relative, self-filing, or an online service), Vellora Escapes bears no responsibility for the process or outcome, and any resulting rejection, delay or error does NOT entitle you to a refund of the tour cost — standard cancellation charges apply in full, and all air/land/hotel components remain subject to their own non-refund terms. You must submit complete, truthful, self-owned documents; submitting false, borrowed or mismatched documents voids any assistance and refund claim.
7. Health, Safety & Insurance
You must disclose medical conditions, pregnancies, allergies and mobility limitations at booking. We may decline or modify a booking on genuine safety grounds. Comprehensive travel insurance is strongly recommended for all trips and mandatory for international and high-altitude/adventure trips.
8. Conduct
We and our suppliers may remove any traveller whose conduct endangers others, breaks the law, or disrupts the group — without refund, with the traveller bearing return costs.
9. Changes & Cancellation by Us
We may alter itineraries for safety, weather, supplier failure or force majeure, offering the nearest reasonable alternative. If we cancel a confirmed trip for reasons within our control, you receive a full refund of amounts paid to us (excluding non-refundable third-party costs already incurred) or a credit — this is our maximum liability for such cancellation.
10. Force Majeure
We are not liable for failure or delay caused by events beyond reasonable control — natural disasters, weather, pandemics, war, unrest, strikes, government action, or airspace/border closures. Supplier refund rules then apply and we pass on whatever is recoverable.
11. Limitation of Liability
To the maximum extent permitted by Indian law, our total liability for any claim is limited to the total amount you paid to Vellora Escapes for the affected booking. We are not liable for indirect or consequential loss, or for injury, illness, delay, or loss/damage of belongings caused by suppliers or your own actions. Nothing limits liability that cannot be excluded by law.
12. Indemnity & Waiver
You agree to indemnify and hold Vellora Escapes harmless against claims, losses and costs arising from your travellers’ acts, omissions, negligence, breach of these Terms, or inaccurate documents. A signed Indemnity & Liability Waiver is mandatory for every trip (group, college/community, private/family and solo). For custom/bespoke trips (adventure, high-altitude, remote-region or special-access), a trip-specific Indemnity & Risk Addendum is shared separately and must be signed by every participant before departure.
13. Complaints
Raise issues during the trip with your coordinator so we can try to resolve them live. Post-trip complaints should be sent in writing within 15 days to hello@velloraescapes.com.
14. Governing Law
These Terms are governed by the laws of India; disputes are subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, subject to any mandatory rights you have under the Consumer Protection Act, 2019. Vellora Escapes is a proprietorship of Ayush Pathak (GSTIN 09IALPP4199A1Z7), 5/579, Vikas Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010.
Questions? Contact us or see our FAQ.