Legal
Cancellation Policy
Last updated: August 2026
1. How to Cancel
All cancellations must be made in writing (email or WhatsApp to your Vellora coordinator). The cancellation date is the date we receive your written request. Refunds, where due, are calculated on the total package value — not the advance.
2. Group & Fixed-Departure Trips (incl. College Trips) — Booking Amount
Fixed-departure group trips work differently from custom packages. The booking / reservation amount paid to secure your seat (for example ₹1,500 per person) is NON-REFUNDABLE once paid — your seat, coach and hotel are blocked for you the moment you reserve. This applies regardless of the day-based schedules below. The only exception is a cancellation by Vellora Escapes (see below). As a Vellora guest, you always have the right to speak directly with our management about any concern or to request a resolution.
3. Domestic Trips — Refund Schedule
Days before departure → refund of package value: • 45+ days: 90% refund (10% admin retained) • 30–44 days: 75% refund • 15–29 days: 50% refund • 7–14 days: 25% refund • 0–6 days / no-show: No refund
4. International Trips — Refund Schedule
Stricter, due to air, visa and DMC commitments. Days before departure → refund of package value (less non-refundable components below): • 60+ days: 85% refund • 45–59 days: 60% refund • 30–44 days: 40% refund • 15–29 days: 20% refund • 0–14 days / no-show: No refund
5. Always Non-Refundable
Regardless of the schedules above, these are never refundable once booked/issued and are deducted first: airfare and PNRs, visa & VFS fees, travel insurance premium, permits (e.g. Inner Line, Amarnath, Bhutan SDF), fixed-departure and cruise deposits, non-refundable hotel/DMC advances, and peak-season block bookings. Where a component is partly recoverable from a supplier, we refund only what we actually recover.
6. Visa & Third-Party Documentation
Visa, VFS and courier fees are non-refundable regardless of the visa outcome. If a visa is obtained or attempted through a third party (another agent, a relative, self-filing, or an online service) rather than Vellora Escapes, or if a cancellation results from your own document errors or a visa rejection, no special refund applies — the standard schedule (Section 3 or 4) plus the non-refundable deductions (Section 5) apply in full.
7. Cancellation by Vellora Escapes
If we cancel a confirmed trip for reasons within our control, you receive a full refund of everything you paid us (minus unrecoverable third-party costs) or a free re-book. For fixed-departure group and college trips, if Vellora Escapes cancels the trip you receive a full refund of every rupee paid — including the booking amount — PLUS ₹149 as goodwill compensation for the inconvenience. For force-majeure cancellations (natural disasters, unrest, pandemics, government action), supplier refund rules apply and we pass on recoverable amounts, less unavoidable actuals.
8. Amendments & Changes
Date, name or itinerary changes are subject to availability and supplier change fees. Requested 30+ days before departure, we waive our own change fee where possible (supplier fees still apply). Within 30 days, changes may equal a cancellation plus rebooking.
9. Travel Insurance
We strongly recommend comprehensive travel insurance with trip-cancellation cover, and it is mandatory for international and high-altitude/adventure trips. Vellora Escapes is not responsible for losses arising from circumstances outside our control.
10. Refund Processing
Approved refunds are processed within 7–10 business days to the original payment method (bank posting may add 3–5 days), and only to the original payer’s account. No refund is due for unused nights, meals, activities, or early departure once a trip has commenced.
11. Disputes
Any disputes regarding cancellations or refunds should be addressed in writing to hello@velloraescapes.com. We are committed to resolving all issues fairly and promptly.
For any questions about this policy, contact us at hello@velloraescapes.com or visit our Contact page.